Returns & Exchanges
We want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our Try-On Guarantee also allows you to keep your first pair of underwear if you don't love it, no return necessary.
Visit the Returns Portal
Head to our online returns center and enter your order number and shipping zip code to pull up your purchase history.
Select Items and Reason
Choose the specific items you wish to return or exchange and provide a brief reason to help us improve your future experience.
Print Your Prepaid Label
Once your request is submitted, download and print the prepaid shipping label provided and securely package your items.
Ship and Track
Drop your package off at any authorized carrier location and track your return status until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing